Usually the service is very prompt. this time it took 2 hours and 45 minutes for an oil change. From 7;45 to 10:30. It was not the fault of the service adviser.
We would like to apologize for the experience that you had at our service department We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us at your earliest convenience so we can resolve your concerns.