I went in for a simple oil change. I asked about any complimentary vacuum and/or car wash and was told that it would be done. None of this was done despite being listed on the invoice. The staff also took my keys off of my Key ring and put them in the center console without informing me. Because the key was left in the ignition when they were done, I didnt know where the keys were until I got home. This led to panic before I located them in the center console. I also was not impressed with the overall customer support at Munday Chevrolet either. In accumulation with this and other issues in the past, It is very unlikely that I would ever return or recommend Munday's to anyone else.
When I first came into the dealership I was not expecting to walk out with the vehicle day I was able to purchase. My sales representative was very nice and understanding about my situation. And it made me very proud to understand that you guys really do look out for your customers the best way.
I am a returning customer and the experience was just as good if not better than the last time. I really felt like everyone was working for me to get to where I felt comfortable. Not the other way around.
The wait was more than Four 4 hours long and I had to keep checking on my vehicle. When I went out the final time the vehicle was just parked and I had to get service agent and inform her vehicle was ready.
As reference this was my first service on a new Silverado High Country bought at Munday Chevrolet.
- Service took 3 hours to be completed
- Tire psi was all 36 on all tires when i took it and it was 32 on one tire 37 on another and two were at 36 when I received it back (had to go to Goodyear Tires to get them all adjusted.
- When I got in my truck at the dealership it still had the plastic on the seat and the paper floor mats from the service in it (had to shuck all of that garbage to a trash can before I left.)
Overall a pretty bad performance by the dealership on my first service visit after buying a $60,000 vehicle from them.
I thought that I was going to have a bad experience at first. I had to take into account that it was nearing the close of business. They had several people going in different places. I felt like I was being overlooked at first. One of the managers changed my perception quickly. She asked if I had been taken care of. When I responded no, she went into overdrive. She apologized, got someone to get me started, and then drove my vehicle to the back herself. I was impressed. Then, the agent that was assigned to me was even more amazing. She made sure that I was okay. She kept me updated on my vehicle. She went over and beyond through the whole process. I felt like I was the only one in the building.