The front passenger tire is bad needs to be replaced not filled. I have the road hazard protection as you sold me the tires. You can see the tire is defective the other 3 are in great. The tire didn't make it 4 hours was looking air took it to discount tire who stated it is bad. Please honor the road hazard protection I paid for and replace the right front tire. Now I have to bring vehicle back again tire keeps looking air! I work 7days a week this is a huge inconvince should have been fixed Monday when it was there. Loved my rep who no longer works there joe riley...he always took great customer care, Connie the new rep is questionable.
The service writer Joyce has always been wonderful to deal with. I have dealt with her in the past when my company car was a Malibu. The only disappointment is with the loaner car. When I purchased my Silverado, I was advised the loaner vehicle would be provided any time the vehicle would be in for service. This is also the reason I purchase the service agreement for the oil changes and tire rotation. However, I was told the loaner is not available for oil changes only. This is not what we were advised when purchasing the vehicle.
Mr. Robin was the service coordinator of my car repair. So he was able to make decisions to get my car repaired and a loaner to get me around while the repair was quick and had me back on the road promptly. Mr. Robin, thanks for being kind, courteous and friendly as you always are when I have been at the dealership.
Got jacked around about water leak in trunk. Recall in 2014 but sealer rep blamed it on trunk seal. Was charged for service because tech blamed leak on trunk seals. Have 7 year extended warranty on car but was informed it was not covered. How do trunk and tail light gaskets go out in 4 years? Lost my business forever on any GM product.
I was having a problem with my vehicle late in the evening and I left a message for my Service Advisor, Jose Gutierrez. He returned my call bright and early the next day with an appointment time. My car is now working fine and it was fixed in less than the expected wait time.
I didn't appreciate the service. Megan send me an e-mail I didn't give her my email address cause I didn't want to be email. Also I've paid for an diagnosis and did not receive it. Megan said that she email everything but I didn't give her my email I guess she look somewhere and found it she didn't even ask that if the email address was still good. I just wanted to be communicated better