Munday Chevrolet was able to fix my main issue of my GPS antenna no longer working in our Suburban which impacted the compass, Onstar, and the navigation not functioning. They were able to fix that in one day. My other issue, on the other hand, regarding my sunroof...I was told they had to order the part and it would take a week for it to come in. It has been a week now and not a word to even schedule me to come back in. Also, I had a loaner provided to me the day of my service which was nice but when I came to pick up my car that evening (service was already closed), I noticed the sales manager rolling my driver's side window back up due to an employee leaving it down after parking my car. I understand it is hot out and MAYBE their intention was to keep my vehicle cool but what if it had rained? or several bug flew into the car prior to me getting there (it was getting dark)?, or a theft? I do appreciate the sales manager being observant and taking action to roll it up but it was too little, too late and that was disappointing. Otherwise, my experience was just okay with Munday service.
Communication was pretty much non existent throughout the process. I had to keep calling the dealership to get updates on my car. My car stayed at the dealership for 4 days, but I wasn't able to get a loaner because it wasn't warranty work. This is my only car, so I had to borrow my wife's vehicle when I could, or take an Uber to get around everywhere.
I have had some bad experience at dealership but this one rank high on the list. Was looking at buying a new truck and found one on Munday website that I liked. I called the salesman to verify sale price that was listed on there website and was told it was correct. Went the next day to look at truck an after deciding to buy the sale team would not honor sale price quote to me, after about 3 hour of back and forth they finally honor sale price plus dealer added accessories. Note: Apparently one for the accessories was tinted window that I did not receive! The only bright spot of my experience at Munday Chevrolet was the financial person she was very helpful.
The problem I had with this visit was that I was not informed when my services were completed. I left the lobby to go search for my truck and noticed that it was parked behind a fence across from the garage.I then had to ask someone to go get my truck and bring it to me.
I was so excited to purchase a vehicle and I was paying cash money and they gave me a discount that was very reasonable and I left very satisfied. I couldn't wait to share my experience with my friends.