Had a 7:15 appointment. Showed up at 7:10. Took 25 minutes for a service advisor to check me in (they were helping cars that actually arrived after me). Took 2 hours to get an estimate, but I had given gave the service advisor a detailed assessment of the problem/solution when I first arrived. What good is making an appointment if you are just stuck in the que with everyone else. Bill was also outrageous. Charged $300 for 45 minutes of labor to install a battery and a $35 positive battery cable. And the only reason the battery cable needed replacement is because of the poor design of the battery compartment that hides the battery terminals under the engine computer module. Could not see the build up of corrosion on the terminals. Plus I had bought an extended warranty from Munday to make ownership worry free. Seems it was a worthless piece of paper.
Nothing but great service from munday Chevrolet came in and walked out with a new vehicle Francisco moreno was a terrific sales consultant and did everything he could to make sure i was getting a good deal an employee definitely worth keeping
The Service Writer did an excellent job. The Mechanic that worked on the truck was not so careful. The coolant overflow tank was damaged; but, that was not the big issue, it was that the Mechanic had to have known he had damaged the tank, yet he said nothing, allowing me to take the truck without knowing the potential harm that could have been done due to overheating of the engine. The Service Writer was informed and the problem was corrected (a new Coolant Tank was installed). The lack of concern shown by the Mechanic for the customer was extremely unprofessional.
Jeremiah was FANTASTIC! He had a vehicle waiting for me so i can continue with my busy day while my car was being taken care of! The work was performed in less that 4 hours!!! Which was an amazing surprise! They even handwashed my car WHAT?!?!?! Great job Munday!!!!
I have had bad experiences twice in the past with 3 hour oil changes on my 2016 Corvette. This time it went well and was done in a more reasonable amount of time. Lawrence Wells suggested I contact Ken Myers to assist with this oil change. I will always deal with Ken Myers on any future visits. He did a great job of changing my mind about the service experience.
My experience was as expected. They actually finished my vehicle earlier than expected. Their car wash was broken but the representative had them take my vehicle elsewhere in a reasonable time to get it the job done. They went above and beyond. I will be back in the future.