The beginning was rough, made an appointment Tuesday morning - I dropped off my vehicle and didn't hear from anyone all day. I called about my vehicle at 4:35 pm and they said that Connie would call me in a few minutes...and they didn't call me. Wednesday I called and spoke with John Curry - he was very rude and said I don't know what to tell you several times. Why did I have to keep calling to find out what was going on with my vehicle. And every time I did call they were rude and not willing to assist. Finally Thursday Connie called me and I expressed my discontent and that I was without a vehicle for a few days. When I dropped off my vehicle I informed the dealership I needed a loaner or rental car. Thursday Connie arranged a rental car for me and called me to keep me informed with what was going on with my vehicle. Connie provided excellent customer service and follow up - can't say the same for the others and its a shame especially the rude service I received from their service manager John Curry. When you work in a customer service industry - you are to be helpful, understanding and empathetic with the customers needs and try to do everything to make them happy.
My daughter who is nine months pregnant and brought car in and was told the car would be in shop overnight could not get a loaner car. Not happy with the service or the way my daughter was treated and that she had to make her way to get to a car rental agency along with her two year old daughter.